Return Policy

What is your Return Policy?

If you are completely not satisfied with your purchase (damage during shipment or wrong item/type/shade/etc) you can send it back to us.

  • Returns must be made within 14 days from date of purchase.
  • Damage items must be return together with original box and receipt.
  • Item bought during promotional events (e.g. MyCyberSale) are not accepted for return and exchange.

What will I get back of return item(s)?

You can choose for a full refund to your Sapphire 218 Account or exchange to same/lower/higher price item item(s). Kindly note that lower price item no refund for difference value, but higher price item, customer need to top up the difference value.

How about postage charges?

Customer would have to bare for the postage fee shipped back to use during return process, then we will refund a maximum of RM5.00 for your return shipping charges to your account. Please allow 14 working days for this process to be complete. We do not refund shipping charges that customer have paid during first purchase.

(e.g: If your purchase is RM10 + RM7 postage fee, Sapphire 218.com will only refund RM10 + RM5 (the postage fee that you send back the item to us)

How can I return my purchase?

Kindly email your inquiry to ask@sapphire218.com with subject “Return Item”. We will assist you as soon as possible. Please allow 7 working days for your inquiry to be processed.

To make the process run smoothly and faster, do email your inquiry with picture(s) of your item(s) matter & condition.

How long will it takes?

Please allow a minimum of 14 working days from date we receive your return package to you.

I need more information about this. Who do I contact?

Please email your inquiry to ask@sapphire218.com Our customer service will contact you back during working days and hours.